Store Terms & Conditions
Updated: 8/21/25
By making a purchase from The Evidence Based Chiropractor (“TEBC,” “we,” “our”), you agree to the following Terms & Conditions. These terms are designed to protect both you and us, and to ensure clarity in every transaction.
1. Purchases & Refunds
All purchases are final and non-refundable.
Products and services may not be paused, transferred, or exchanged.
If you are unsatisfied with a purchase, please contact us at TheEvidenceBasedChiropractor@gmail.com and we’ll do our best to assist.
2. Digital Product Delivery & License
Digital products (including office forms, templates, and courses) are delivered electronically, usually by email or download link. Please ensure your email address is entered correctly at checkout.
We are not responsible for spam filters, firewalls, or user error in accessing digital products.
All digital products are licensed for individual use only and may not be shared, resold, or redistributed without written permission.
3. Product Use & Results
Results vary with all of our products and services. We make no guarantees, expressed or implied, regarding outcomes.
By using our products or services, you agree to hold harmless The Evidence Based Chiropractor, LLC and Jeffrey M. Langmaid from any liability related to their use.
Office forms and related materials must be used in compliance with all professional and legal requirements of your practice. You are solely responsible for proper documentation, training, and compliance.
4. Contests, Giveaways & Promotions
From time to time, TEBC may offer promotions, giveaways, or contests via our website or social media.
Unless otherwise stated, winners are responsible for any applicable taxes, fees, or shipping costs.
Facebook Disclaimer: Promotions run by TEBC are in no way sponsored, endorsed, or administered by, or associated with, Facebook.
5. Intellectual Property & Site Use
All content, materials, and products available on our website are protected by copyright, trademark, and intellectual property laws.
You may not copy, distribute, modify, or reproduce any content for commercial purposes without our express written consent.
Violators may be subject to civil and criminal penalties.
6. Payment Terms
We reserve the right to refuse or cancel any order at our discretion.
7. Shipping (Physical Products, if applicable)
Physical products are shipped to the address provided at checkout. Please double-check your information before submitting.
We are not responsible for delays, lost packages, or incorrect addresses provided by the customer.
International buyers are responsible for any customs duties, taxes, or fees.
8. SMS / Text Messaging Terms
By purchasing a product or subscribing to our SMS messages, you consent to receive recurring automated marketing texts (e.g., SMS/MMS) from TEBC at the number provided. Message frequency may vary.
Consent is not required as a condition of purchase. Standard messaging and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance.
9. Pricing & Availability
All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
We reserve the right to modify or discontinue products, services, or promotions at any time.
10. No Professional Advice Disclaimer
Content, forms, and materials provided by TEBC are for educational and informational purposes only and do not constitute legal, medical, or financial advice.
You are solely responsible for compliance with all applicable laws, regulations, and professional standards in your jurisdiction.
11. DMCA Policy
If you believe that any content on our website infringes upon your copyright, you may submit a notice in accordance with the Digital Millennium Copyright Act (DMCA) by emailing TheEvidenceBasedChiropractor@gmail.com with the required information under 17 U.S.C. § 512(c)(3).
12. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the state or federal courts located in Hillsborough County, Florida.
Partnership Terms and Conditions
Effective Date: 4/24/25
By partnering with The Evidence Based Chiropractor (“TEBC”), you’re joining us in a collaborative effort to highlight your brand to our highly engaged chiropractic community. These terms ensure clarity, fairness, and a successful partnership for both of us.
1. Partnership Start Date
Your Partnership begins as soon as your payment is processed. From that moment, our team starts allocating resources and planning your promotions to maximize exposure. To get the most from your package, we’ll need your timely participation (assets, approvals, etc.).
2. Commitment & Payments
All Partnership purchases are final. This helps us dedicate resources and secure your promotional placements in advance. Partnerships can’t be paused, transferred, or deferred.
3. Communication & Timelines
Great partnerships thrive on clear communication.
Please send all requested promotional assets (logos, copy, URLs, etc.) within 7 business days of purchase.
Respond to our coordination emails within 7 business days to keep everything on track.
If delays occur, your promotional schedule may be impacted. Because our calendar is planned in advance, promotions that are missed due to delayed responses can’t be refunded or rescheduled.
4. Your Role in Success
Our goal is to showcase your brand effectively. To get the most out of your Partnership, we encourage you to:
Share your inclusion in TEBC across your own channels (email, social, etc.).
Provide accurate, compliant materials for promotion.
Stay engaged so we can execute your package at its highest value.
5. Annual & Quarterly Partnership Options
Annual Partnerships are billed monthly and include a 12-month commitment.
If you choose to end early, the balance owed is the difference between the discounted Annual rate and the standard Quarterly rate for the months completed.
After the 12-month term, your Partnership will continue month-to-month unless you cancel at least 7 days prior to your next billing date.
6. Promotion Delivery
We’re committed to delivering all the promotions outlined in your package. Timely submission of materials ensures your full benefits. If assets are not received in time, scheduled promotions may be forfeited without refund.
7. Flexibility & Scheduling
We reserve the right to adjust or optimize scheduling to deliver the best possible results for both you and our audience. Rest assured—we’ll communicate adjustments in advance whenever possible.
8. Brand Use & Visibility
By partnering with TEBC, you grant us permission to use your company name, logo, and submitted materials in promotions. This ensures your brand is consistently visible across our channels.
9. Editorial Standards & Compliance
We’re committed to maintaining trust with our community. To that end, we may edit, adjust, or decline partner content that is inaccurate, non-compliant, or not aligned with our brand standards. You are responsible for ensuring that all claims and materials are accurate and compliant with applicable advertising and healthcare regulations.
10. Confidentiality
We respect your privacy. Both parties agree to keep non-public, proprietary information shared during this Partnership confidential.
11. Partnership Integrity
We may terminate a Partnership (without refund) if a partner engages in illegal activity, makes false claims, or takes actions that could harm TEBC’s reputation or audience trust.
12. Liability
While we work hard to deliver results, we cannot guarantee specific traffic, leads, or financial outcomes. TEBC is not liable for indirect, incidental, or consequential damages related to your Partnership.
13. Force Majeure
If unexpected events beyond our control (such as technical outages, regulatory changes, or natural disasters) prevent us from delivering as planned, we’ll work with you in good faith to adjust—but no liability will apply.
14. Entire Agreement
This document represents the full understanding between you and TEBC and supersedes all prior agreements, whether written or spoken.
15. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the state or federal courts of Hillsborough County, Florida.
MD Connection Month-to-Month Membership
Your subscription begins immediately upon successful payment and renews automatically each month on your billing date.
Your card will be charged the rate at the time of purchase (or promotional rate, if applicable) plus any applicable taxes.
Pricing may change at the end of your current subscription period. You’ll be notified in advance.
You may cancel anytime by contacting us in writing or through your billing portal.
The month of cancellation will be your final billing month, regardless of when in the month you cancel. No partial refunds will be issued.
No refunds will be provided for past payments once processed.
MD Connection Annual Membership (Paid Annually)
Your subscription begins immediately upon successful payment and renews automatically every 12 months unless canceled.
Pricing may change at the end of your annual term. You’ll be notified in advance.
To avoid renewal, written notice of cancellation must be received at least 7 days before your renewal date.
All annual payments are non-refundable and non-transferable, regardless of usage or cancellation timing.
MD Connection Lifetime Access Terms
"Lifetime Access" grants access to the product as long as it is available and actively supported.
If the product is ever retired or discontinued, access may end at that time.
Lifetime Access purchases are final, non-refundable, and non-transferable.
We reserve the right to revoke access at our sole discretion, including in cases of policy violations or misuse.
Refund Policy
Memberships, partnerships, and sponsorships are non-refundable and non-transferable. The benefit of the cost reduction is built into the commitment to membership. Yearly plans auto-renew on yearly cycles.
You may cancel, or discontinue your monthly MD Connection membership by providing a written statement of cancellation to TheEvidenceBasedChiropractor@gmail.com Upon notice of cancellation, the month of notice will be billed as the final month.
Vello AI Call Agent – Terms and Conditions
Effective Date: 6/1/25
These Terms and Conditions (“Agreement”) govern the use of the Vello AI Call Agent service (“Service”) provided by The Evidence Based Chiropractor (“Company,” “we,” “us,” or “our”). By subscribing to or using the Service, you (“Client,” “you,” or “your”) agree to be bound by this Agreement.
1. Service Overview
Vello is a virtual AI call agent service built specifically for healthcare practices. We provide a customized, AI-powered solution that handles inbound phone calls using your submitted preferences, best practices, and information provided during onboarding.
2. Subscription & Billing
The Service is offered on a month-to-month subscription basis.
Your subscription renews automatically each month unless cancelled with proper notice (see Section 6).
All payments are final. No refunds will be issued, including partial refunds for unused time, early cancellation, or dissatisfaction with the Service.
3. Setup & Delivery
Setup begins once we receive all required materials from you, including practice preferences and recorded prompts (if applicable).
Typical setup time is 3 business days, but may vary based on responsiveness and completeness of your submitted materials.
We are not responsible for any delays caused by incomplete submissions or lack of responsiveness on your part.
4. Call Forwarding & Third-Party Providers
Vello functions based on your phone system forwarding calls to a designated number.
You are solely responsible for configuring and managing your phone forwarding settings.
We are not liable for any missed calls, misrouted calls, delays, interruptions, or issues arising from your phone carrier, phone system, or forwarding configurations.
5. Service Availability & Limitations
While we strive for 99.9% uptime, we do not guarantee uninterrupted service and are not responsible for outages, maintenance, technical malfunctions, or events outside of our control.
You acknowledge that AI-generated interactions may not be error-free, and we make no warranties regarding accuracy, tone, or performance of the AI Agent.
6. Cancellation Policy
To cancel your subscription, you must provide at least 7 days’ written notice before your next billing date.
Cancellations received less than 7 days prior to your next billing cycle will result in the next payment processing, and access to the Service will continue until the end of that billing period.
No exceptions will be made for missed cancellation deadlines.
7. Client Responsibilities
By using the Service, you agree to:
Provide accurate and complete information during onboarding.
Ensure your forwarding number and phone system are configured correctly and kept up to date.
Not use the Service for any illegal, fraudulent, or inappropriate purposes.
Comply with all applicable laws, regulations, and industry standards, including HIPAA and telecommunication regulations, if applicable.
8. No Guarantee of Outcomes
Vello is a communication tool. We do not guarantee specific business outcomes, including increased appointments, revenue, or patient satisfaction.
You understand that results may vary based on implementation, configuration, patient population, and other factors.
9. Intellectual Property
All intellectual property associated with the Vello service, including code, voice prompts, AI workflows, and marketing materials, remain the sole property of the Company.
You are granted a limited, non-transferable, revocable license to use the Service for your internal business use only.
10. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect, incidental, special, or consequential damages.
Our maximum liability in connection with any claim related to this Agreement or the Service shall not exceed the amount paid by you in the past 30 days.
11. Modifications
We reserve the right to update or modify these Terms and Conditions at any time.
Changes will be effective immediately upon posting on our website or notifying you directly. Continued use of the Service constitutes acceptance of those changes.
12. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions.
13. Entire Agreement
These Terms constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements or understandings.
By using the Vello AI Call Agent service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
SMS /Text Messaging
End users opt-in by visiting a website and filling in their details. Users check a box to receive notifications & promotional messages to provide their consent. Additionally end users can also call directly.
Opt-in message:
You have successfully opted-in to receive notification and promotional SMS. Please reply STOP if you need to Opt-out in the future.
VITALS – Terms and Conditions
Effective Date: 6/1/25
These Terms and Conditions (“Agreement”) govern your access to and use of the VITALS software and services (“Service”), a proprietary practice performance dashboard and AI coaching platform operated by The Evidence Based Chiropractor (“Company,” “we,” “our,” or “us”). By subscribing to or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by this Agreement in full.
1. Service Description
VITALS provides healthcare practices with automated tracking of Key Performance Indicators (KPIs), visual reporting dashboards, and an AI-powered business coach trained on proprietary systems and strategies developed by The Evidence Based Chiropractor.
2. Subscription & Billing
2.1. Subscription Term:
Subscriptions to the VITALS platform are offered on a recurring basis (monthly or annually, as selected at checkout) and renew automatically unless cancelled in accordance with Section 5.
2.2. Payment Authorization:
You authorize us to charge your payment method on file on a recurring basis. You are responsible for maintaining valid billing information and ensuring successful payment processing.
2.3. Pricing:
All pricing is listed at the time of purchase and is subject to change. We reserve the right to adjust pricing with 30 days’ notice via email or in-app messaging.
3. Use of the Service
3.1. Eligibility:
You must be at least 18 years old and authorized to act on behalf of a healthcare practice to use this Service.
3.2. Access Credentials:
You are responsible for safeguarding login information and all activity under your account.
3.3. Acceptable Use:
You agree not to reproduce, resell, reverse-engineer, exploit, or misuse any part of the Service or its content. Unauthorized sharing of credentials, data, dashboards, or AI outputs is strictly prohibited.
4. Data, EHR Access & Privacy
4.1. Data Ownership:
You retain ownership of any data you provide or that we retrieve from your systems. You grant us a non-exclusive, revocable license to use this data to operate and improve the Service.
4.2. Authorized EHR Access:
You may authorize our team or designated assistant to access your Electronic Health Record (EHR) system for data retrieval purposes. By doing so:
You affirm that you have the right to grant access.
You expressly authorize our team to retrieve performance and operational data on your behalf.
You fully release, indemnify, and hold harmless The Evidence Based Chiroprractor, its employees, agents, and contractors from any liability, damages, or claims related to EHR access, including but not limited to data accuracy, interpretation, timing, or security of transmission.
4.3. Data Accuracy & Use Disclaimer:
While we use best practices to display and calculate KPIs:
We do not guarantee the accuracy, completeness, or currency of any data, insights, or AI-generated suggestions.
You acknowledge and agree that all decisions made using the VITALS dashboard or AI Coach are your sole responsibility.
You waive any right to claim damages, loss of revenue, or other consequences from decisions made based on the data or recommendations provided by the Service.
4.4. Privacy Policy:
Use of the Service is also subject to our [Privacy Policy], which describes how your data is collected, stored, and secured.
5. Cancellations & Refunds
5.1. Cancellation Policy:
You may cancel your subscription at any time via email or in-app request. To avoid charges for the next billing period, cancellation requests must be received at least 7 days prior to the next billing date.
Cancellations made less than 7 days before renewal will take effect the following billing cycle.
5.2. No Refund Policy:
All purchases are final. No refunds or credits will be issued under any circumstances, including dissatisfaction with the Service, lack of use, or failure to cancel on time.
6. Intellectual Property
All content, designs, processes, and trademarks associated with the VITALS platform are the intellectual property of The Evidence Based Chiropractor. You may not copy, distribute, or use these materials for any purpose outside of the agreed subscription without express written permission.
7. Limitation of Liability
To the maximum extent allowed by law, The Evidence Based Chiropractor shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, or data arising out of your use—or inability to use—the Service.
8. Disclaimer
The VITALS platform and AI Coach are designed to provide informational and strategic business support. They are not a substitute for financial, legal, or clinical advice. Outcomes may vary based on implementation, market conditions, and other external factors. No guarantees of results or income are made.
9. Modifications to These Terms
We reserve the right to update or change these Terms and Conditions at any time. Changes will be communicated via email or within the platform. Continued use of the Service after any update signifies acceptance of the revised terms.
10. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law rules.
Terms and Conditions for Avatar DC
Last Updated: 6/5/25
These Terms and Conditions (“Agreement”) govern your use of the Avatar DC video production service (“Service”) provided by The Evidence Based Chiropractor and The Smart Chiropractor(“we,” “our,” or “us”). By purchasing or using the Service, you agree to be bound by this Agreement.
1. Service Overview
Avatar DC is a turnkey video service providing over 100+ professionally scripted, customized videos featuring your digital avatar, name, practice, and brand. These videos are designed to enhance your patient journey and marketing without requiring you to appear on camera.
2. No Refund Policy
All sales are final. Due to the custom nature of the Avatar DC product, we do not offer refunds under any circumstances, including but not limited to dissatisfaction, non-use, or changes in business operations.
3. Cancellation Policy
If enrolled in a subscription or payment plan:
You must provide at least 7 days' notice prior to your next billing date to cancel your subscription or avoid the next charge.
Late cancellations will result in the scheduled payment being processed as agreed.
4. Intellectual Property
All scripts, templates, video content, and creative assets provided through Avatar DC remain the exclusive intellectual property of The Evidence Based Chiropractor and The Smart Chiropractor.
You are granted a limited, non-transferable license to use the final video content solely within your own practice and marketing efforts.
You may not reuse, resell, edit, distribute, or reproduce our scripts or content templates in any way beyond the videos we produce.
Any unauthorized use of our content may result in legal action and immediate termination of your license.
5. User Responsibility for Submitted Content
You are solely responsible for any information, branding, or content you provide to us for customization.
You warrant that the information you submit is accurate, truthful, legally compliant, and does not infringe on any third-party rights.
We reserve the right (but not the obligation) to edit or reject content that we deem misleading, non-compliant, or harmful.
6. No Liability for Produced Content
All final video content is produced based on your approval and direction. By using the Service, you agree to the following:
You accept full responsibility for the accuracy, legality, and appropriateness of all statements and claims in the videos.
We assume no liability for how your videos are interpreted, received, or used.
You agree to hold harmless and indemnify The Evidence Based Chiropractor and The Smart Chiropractor, its owners, employees, and contractors against any and all claims, damages, or liabilities arising from the use of your Avatar DC videos.
7. Performance Disclaimer
We make no guarantees or representations regarding business outcomes, patient engagement, or financial performance resulting from the use of Avatar DC content. Results will vary based on your practice, market, and implementation.
8. License and Usage
Upon payment in full, you receive a non-exclusive license to use the Avatar DC video content for your chiropractic practice only.
This license is non-transferable and may not be used for any other business or purpose.
We reserve the right to use anonymized, non-branded versions of your video(s) for marketing or portfolio purposes unless explicitly declined in writing.
9. Payment Authorization and Disputes
By purchasing Avatar DC, you authorize The Evidence Based Chiropractor or The Smart Chiropractor to charge your chosen payment method for the full agreed amount.
Initiating a chargeback or payment dispute without contacting us first may result in termination of access and forfeiture of all rights to the content.
10. Modifications to Terms
We reserve the right to update these Terms at any time. Updates will be posted to our website and apply immediately. Your continued use of the Service constitutes acceptance of any revised terms.
11. Governing Law
This Agreement shall be governed by the laws of the State of Florida, without regard to conflict of law provisions.