ChiroHD Chiropractic EHR Review
ChiroHD is a cloud-based EHR built specifically for chiropractic practices. It combines scheduling, documentation, billing, patient engagement, and basic CRM tools into a single platform to reduce administrative overhead and keep patients connected. This review breaks down the core features, real-world pros and cons, pricing structure, and everything you should consider when choosing an EHR for a chiropractic clinic.
What ChiroHD does well
ChiroHD’s strength is consolidation. Rather than stitching together separate software for scheduling, notes, billing, and marketing, ChiroHD offers a unified interface that supports most day-to-day clinic workflows. That matters for small to mid-size practices where staff time is the most constrained resource.
Scheduling is a standout: a drag-and-drop calendar, bulk appointment creation, smartphone patient check-in, and real-time status updates let front-desk staff handle days with frequent changes more smoothly. Automated text reminders reduce no-shows and free staff from manual call reminders.
Beyond just scheduling, ChiroHD also integrates billing and payment processing into the same platform. This seamless integration reduces errors and streamlines financial tracking, helping practices manage insurance claims and patient invoices with less administrative overhead. Payment features support multiple payment types, including credit cards and insurance payments, which helps accelerate the revenue cycle.
Documentation and clinical workflows
SOAP notes are customizable and built for chiropractic specifics — adjusting preferences can be saved to each patient record, and templates/macros speed repetitive documentation. The system preserves a patient’s progress over time, supports secure storage of records, and is designed to keep notes compliant with typical documentation expectations for musculoskeletal care.
In addition, the platform supports various clinical tools such as outcome assessments and range-of-motion charts directly within patient records. These features assist clinicians in objectively tracking patient improvements, ensuring that care plans can be adjusted based on measurable data. Integration with diagnostic imaging and lab result uploads further centralizes patient information.
Patient engagement and communication
Two-way texting and a patient smartphone app strengthen patient communication. Two-way messages allow appointment confirmations, quick triage questions, or basic follow-ups without a phone call. Mass notifications can be used for schedule changes or marketing campaigns, while the app gives patients direct access to their appointments and appointment reminders.
Moreover, the patient portal includes educational resources tailored to chiropractic care, empowering patients to better understand their treatment plans and the importance of follow-up visits. Providers can also create customized campaign messaging based on patient demographics or health conditions, helping to boost patient retention and engagement through targeted outreach efforts.
Billing, insurance, and reporting
ChiroHD includes practice billing, insurance claims submission, and basic accounts receivable auditing tools to help track payments and denials. For practices that handle their own claims, these tools reduce the need for external billing platforms.
Reporting and analytics are built into the platform and include conversion and funnel-tracking features so an office can see how new leads or calls turn into booked appointments and active patients. These insights are useful when deciding whether to invest more in advertising or local marketing.
Additionally, the system supports customizable billing codes and automated reminders for outstanding balances, helping offices maintain a steady cash flow and minimize late payments. Detailed insurance verification tools also streamline eligibility checks, reducing claim rejections and accelerating reimbursements.
ChiroHD's reporting capabilities extend beyond financial metrics, offering patient demographic and appointment trend analysis that allows practices to optimize scheduling and staffing. By identifying peak usage times and patient preferences, offices can better tailor their services to meet demand efficiently.
Inventory and practice management
Inventory management and a CRM module round out the administrative features, making it possible to track product stock (such as supplements or orthotics) and maintain patient lists for marketing or recall campaigns. This reduces the number of separate subscriptions a practice must maintain.
Usability and support
User feedback frequently highlights an intuitive interface for common tasks like texting and charging patients directly through the system. Many clinics report short training curves for front-desk staff and clinicians when switching from paper or non-specialized EHRs.
Customer support is described as responsive, and that responsiveness can be crucial during the onboarding period or when resolving claim submission issues.
Pricing — what to expect
ChiroHD’s published pricing is straightforward but has several line items to consider. The monthly subscription fee for the core platform is listed at $299 per month. There is a one-time startup fee of $799 and a one-time data migration fee of $499 for importing existing records.
Full pricing details and potential changes are available from the vendor; prospective buyers should request a quote that includes all desired modules and any implementation services. A summarized vendor page is available here: ChiroHD features.
Pros and cons summary
Pros:
All-in-one platform reduces multi-system complexity.
Chiropractic-specific features (adjusting preferences, SOAP templates).
Robust scheduling with patient check-in and automated texting.
Built-in billing and insurance management to handle claims in-house.
User reviews and reputation
Customer reviews typically emphasize ease of use, particularly around the texting features and patient payments. For example, one administrative user praised the intuitive texting and payment flow. Aggregated review sources and vendor details can be consulted for up-to-date user feedback and ratings: a representative review listing is available on Capterra.
How to evaluate whether ChiroHD fits the practice
Evaluation should be structured around five key questions:
Does the documentation workflow (SOAP templates, macros, adjusting notes) match clinical needs?
Are appointment volume and patient messaging requirements financially supported under the listed pricing model?
Will the billing and insurance features reduce the need for an external biller or clearinghouse?
Does the platform integrate with any local labs, imaging centers, or referral partners used by the practice?
How does vendor support handle implementation, training, and data migration?
Practical tips for onboarding and reducing disruption
When switching EHRs, clear planning minimizes downtime. Prepare a prioritized list of required templates, scheduling rules, and billing codes before migration. Train a small group of staff as “super users” who can troubleshoot daily problems and cascade training to others. Schedule the go-live for a traditionally slower period and keep the old system accessible, read-only, for quick lookups during the transition.
ChiroHD is a compelling option for chiropractic clinics that want a single cloud platform covering scheduling, SOAP documentation, billing, patient engagement, and light marketing features. Its chiropractic-specific tools and unified workflow lower the friction of day-to-day operations, especially for small and medium practices.
For more on ChiroHD’s features, start with the official feature page: ChiroHD features, and consult comparative reviews and user feedback on sites such as SoftwareFinder and Capterra.
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